Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to make it right. Please read our returns and refund policy carefully.

Return Eligibility

We accept returns on coffee merchandise and accessories that are unused, in their original condition, and in their original packaging. Items must be returned within 30 days of the delivery date. Please note that opened coffee products are non-returnable due to their perishable nature.

Return Window

You have 30 days from the date of delivery to initiate a return. After this period, we are unable to accept returns unless the item is faulty or damaged.

Items Not Eligible for Return

The following items cannot be returned:

• Opened or used coffee products
• Items that have been used, assembled, or altered
• Items returned without original packaging
• Items purchased on final sale or marked as non-returnable
• Custom or personalized orders
• Travel adventure bookings once confirmed

Damaged or Faulty Items

If your item arrives damaged or develops a fault, please contact us within 48 hours of delivery. Include your order number and clear photographs of the issue. We will arrange a replacement or full refund at no cost to you.

Exchange Policy

We are happy to exchange items where stock is available. Please contact our team to discuss your exchange request before returning any items.

Refund Process

To initiate a return or refund, please contact us via our Contact Us page Contact Us with your order number and reason for return. Our team will provide you with return instructions. Please do not send items back without first contacting us.

Refund Timeframe

Once we have received and inspected your returned item, your refund will be processed within 5–7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank to process the credit.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly sent. We recommend using a tracked shipping service for all returns, as we cannot be held responsible for items lost in transit.

Contact Us

For all returns and refund enquiries, please contact us via our Contact Us page Contact Us. We are committed to resolving every issue fairly and promptly.